What is ServiceNow?

ServiceNow is a platform for software which supports IT service management. It helps to manage IT business management and this cloud-based platform is designed based on the guidelines of ITIL. There are several features but service now focuses on service orientation to words activities, tasks and processes. It uses machine learning to leverage workflows and data to help build modern enterprise has become more scalable and faster. It has a lot of flexibility, power and dependability to achieve various goals of any problem or incident management. Users are also free to select their most comfortable support interface and provide all the information to the technician So that they can repair or diagnose issues while removing the dependency on email or spreadsheets.  To know more about ServiceNow, you can check the internet or Join our 2 day’s free ServiceNow Training in Gurgaon demo classes.

Why should you use ServiceNow?

There are some prime reasons that you should use ServiceNow:

• Employee and customer can make changes to the same platform which also streamlines operations and provides a single version for all.

• There are also service levels which eventually improve and allow employees to perform better

• You can reduce ITSM cost up to 60%

• There are work patterns/business processes with intelligent workflows.

• You can also get services like questionnaires, chat, email and help via forms

• There are also web services and email actions that can handle events from various monitoring systems and external sources

• It can make your work process efficient and faster

• You also don’t have to worry about configurations, updates, deployment and maintenance.

• There is also a customer-friendly self-service portal with  your branding

Other key features of ServiceNow

• It has an ease of customisation,

• It has better support for your customers at a low maintenance cost

• Integrity and Data confidentiality

• It has improved operational tracking

• IT service management on demand

• Implementation based on instance

• A low configuration requirement so the process is faster to set up

Who use the ServiceNow?

There are various customers who use service now to achieve their business goals

• Employees use them to request their related IT business services 

• IT support teams use it to manage incidents or service request

• Administrator uses it to help them manage user access, roles and other services

• Others use it to deploy process applications and other platform features which fulfils an organisations’ business needs

• Developers use it regularly to create new functionality which scripts that extend their standard configurations

The products of ServiceNow

ServiceNow offers various ranges of products which are designed according to every specific user’s need.

The IT service automation application:

This product offers end to end business services which offer visibility by helping you understand the relationship between the underlying IT resource. It also helps by enhancing the availability by reducing event lost time and knowing service health back quickly finding any disruption in the system.

Big business management application:

IT business management is an executions tool and strategic portfolio planning. It will help you to focus on the areas which need your highest attention and save your valuable time.

Customer service management:

customer service management allows you to connect to customer service with other departments to resolve and identify issues. It significantly increases customer satisfaction and reduces cost. It also helps boost efficiency and improves productivity.

 HR management

HR management service tool helps you improve employee satisfaction and gives your personalised HR services. It also optimises service delivery and streamlines employee transaction.

Enterprise security response engine

This performance analytics tool helps you connect with your existing security tools. It improves your quick response to vulnerabilities and incidents that could impact your potential growth in business. This will help you improve speed and efficiency to your security response.

With the help of ServiceNow, you can improve your efficiency and also save time.